How our reviews work.

Verified purchases

Only customers with a paid, delivered custom video order can review it. We verify their access to the purchase email before publication. “Verified purchase” confirms the order, not the opinion. Each order allows one review, which the customer can edit.

When we invite a review

We schedule one review invitation 24 hours after marking the agreed work complete, including any agreed revisions. Sending an initial video does not start that timer. If the order is reopened before the invitation is sent, we cancel the invitation until the work is complete again. Completing the work does not depend on a positive opinion or rating.

Our thank-you offer

Eligible customers can earn a one-time 25% discount by submitting an honest review. Every star rating qualifies, whether the feedback is positive or negative. Reviews that earn a reward are labelled “Discount offered for this review”. Participation is optional.

The code can be used once on a 15-, 30-, 45- or 60-second custom video, before applicable VAT. It has no expiry and cannot be combined with another discount. Later purchases, reviews or edits do not earn another reward. Editing or removing a review does not revoke an earned discount.

What appears publicly

Reviews are published automatically and shown newest first. We display the chosen public name, rating, review, video duration and relevant publication, edit and delivery dates. Email addresses, payment details and order references stay private.

The average and count include all currently published reviews. The average is rounded to one decimal. A refund or dispute does not automatically remove genuine feedback.

Moderation

Positive and negative reviews follow the same rules. We may hide personal or confidential information, threats, harassment, hateful content, spam, advertising or content unrelated to the service. Criticism or a low rating is never a reason for removal. We do not rewrite reviews or change ratings.

If a review is hidden, we record the reason and email the customer. The reason is also available through their private link. Customers can edit their review and ask us to reconsider. Hidden and removed reviews are excluded from the public average and count.

Editing and privacy

Use your private invitation to edit or remove a review. If you are signed in to the matching verified customer account, we can verify you through that account; otherwise, request and enter the email verification code. Invitations last one year; contact us for a replacement afterward. We retain private purchase, reward and moderation records as needed to manage reviews and prevent misuse, subject to applicable recordkeeping and data-protection obligations. See our privacy notice.

Need help?

Contact support@dnarnya.com to report a review, challenge a moderation decision, request a new invitation or exercise your privacy rights.